Business Analyst – WMS

Location: Pennsauken, NJ
Date Posted: 07-21-2018
Business Analyst – WMS

Job description

Our client’s IT team is searching for a talented Business Analyst with warehouse management experience to represent IT’s mantra of, “Business First; Technology Second.”  You will join a results oriented team and participate in the design, implementation, and maintenance of WMS applications that enable the business to make better more informed decisions.  This is a key role on the WMS team and will work closely with business and IT leaders and users to define, develop and implement the HighJump WMS applications.   

Essential Duties and Responsibilities
  • Gather and document business requirements
  • Create functional specs
  • Be a trusted adviser to the Warehouse Functional Team Leaders 
  • Establish a standard set of management and operational reports to drive consistency, reduce complexity, and ensure accuracy of warehouse data
  • Drive “Data as a Service” model with functional team mates by leveraging our investment in systems to create and maintain stronger, more robust and more accurate analytical tools.
  • Work with functional process owners, end-users, and project team mates to effectively implement successful reporting framework.
  • Provide analytical support and assist in the development of performance metrics, process, and technology solutions for global retail and sales initiatives.
  • Evaluate current planning, allocation, merchandising, operations and finance retail reporting and work with across the business to implement changes.
  • Provides guidance and direction in improving the efficiency and effectiveness of our business systems by focusing on both business improvement and business process innovation.
  • Responsible for developing and monitoring Key Performance Indicators for the effectiveness and efficiency of technology and business systems
  • Implement best practices to optimize the blueprinting, realization, testing & roll-out phases of respective projects
  • Lead and participate in project phase reviews
  • Partner with Program Management Leadership to meet project roll-out goals and objectives
  • Scopes / estimates work to implement new WMS components and changes to existing solutions
  • Supervises testing in the delivery of key system components and coordinates / leads end user acceptance testing activities – obtains sign off
  • Ensures documentation for standard reports, metrics, and WMS solution objects used by the functional team mates.
  • Engages functional team mates to ensure that the BI vision / reporting solutions are properly communicated and adopted
  • Enforce and Ensure reporting SLA’s are being met on a consistent basis
  • Develop Sustainable Long term Strategy around multiple tools and multiple delivery mechanisms
  • Document SLA for reporting based on report types
  • Responsible for daily support of the data warehouse reporting to wareshouse leadership.
  • Proactively identify potential performance and scalability issues by leveraging HighJump WMS statistics.

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things. 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

Desired Skills and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Exceptional team player with excellent interpersonal skills
  • Knowledge of retail math and retail calendars.
  • Experience working in/with teams within a retail department, including planning, allocation, merchandising, operations, finance, and marketing
  • Experience with WMS applications, preferably HighJump
  • Must possess excellent organizational skills with the ability to manage multiple responsibilities.
  • Must be comfortable working in a fast-paced, dynamic environment and committed to meeting deadlines and creating and improving processes
  • Strong analytical, planning and problem-solving skills are required
  • Excellent verbal and written communication skills are required
  • Must be a self-starter, proactive and possess the ability to work with minimal supervision
  • Ability to translate complex business requirements into technical requirements and ultimately project deliverables
 Education and/or Experience                                                          
  • Bachelor’s degree in Computer Science, Information Technology, Mathematics, Engineering or related discipline
  • 3 years’ experience with WMS applications
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