Lead Data Center Engineer

Location: Claremont, NC
Date Posted: 05-08-2018
The candidate for the position of Lead Data Center Technician will be responsible for working in conjunction with the site Lead Facility Engineer to manage the day-to-day operation of the Company’s primary IT Data Center Facility located in Claremont, NC.
  • The successful candidate will have deep “hands-on” experience and knowledge of the design, implementation and operation of IT Facilities including:
  • Data Center conditioned raise floor space environments
  • Dedicated Electrical Power Rooms, Generators, Switch Gear and UPS Systems
  • Power and Data cable management best practices
  • Managing, monitoring and reporting on enterprise data center environments
  • Coordination of Key support vendor relationships and support contracts for mechanical equipment in one of the Company’s IT facilities
  • Management of assigned Data Center facility, including the uptime related to all Environmental and Electrical equipment within the facility
  • Create and maintain IT Facility standards across all Company - Data Centers, MDFs and IDFs for:
  • Power and cooling solutions/management
  • Physical layout, power, and rack specifications
  • Power & data cable management
  • Provide proactive facilities planning and capacity analysis for all BBBY IT Facilities and provide input and guidance for strategic long term Data Center/Facility projects
  • Define all monitoring processes and procedures related to IT Facilities including:
  • Analysis of facility environmental and physical condition reports
  • Tracking of all related maintenance, warranty and service coverage for all facility equipment
  • Recording and tracking of equipment inventory and spares
  • Implementation of corrective maintenance and problem resolution, including emergency response to Data Center Specific incidents
  • Communicate effectively across the IT organization to facilitate departmental goals and objectives
  • Provided oversight and training to all NOC staff with regard to tools and procedures associated with the operations of IT facility infrastructure components
  • Help to establish, implement and monitor standards, procedures and KPIs related to all IT facilities
  • Other assignments as determined by Data Center Services team.
  • Design and install various structured cabling systems including copper & fiber patch panels, racks, cabinets, cable managers, conduits, and patching
  • Install routers, switches, configure ports, racking servers (50-60 lb’s)
  • Monitor performance and ensure system availability and reliability, monitor system resource utilization, trending, and capacity planning (Experience with monitoring, network diagnostic and network analytics tools)
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Proven hands-on Data Center experience in enterprise environments
  • Act as a lead data center technician as needed including leading troubleshooting and problem resolution with cabling infrastructure, installation and patching issues
  • Gather documentation and establish project plans/processes
  • Support day-to-day operations of the data center.
  • Provide quality checks and close remote hands for customers with limited direction.
  • Review work orders and as post-work quality assurance to ensure requests are handled accordingly to requests.
  • Data collection of IT asset and MEP configurations
  • Plan and execute a subset of large data center design and build projects including low-voltage cabling, network and server equipment installation (physical rack and stack), general equipment and cabling move, add, change (MAC) and circuit management
  • Help coordinate and conduct meetings, assist in the gathering of information and record meeting deliverables as needed
  • Create and maintain detailed project documentation, spreadsheets and correspondence using Microsoft Office (Excel, Word, PowerPoint, Visio, Project)
  • Coordinate and supervise vendors (cable installations or any other technology) during the construction and buildout of the data center including monitoring their work, facilitating equipment deliveries, ensuring design is implemented properly, identifying and escalating issues and confirming proper documentation is maintained
  • Coordinate low-voltage cable installation according to client specifics including all patching and cross-connects for both voice and data
  • Engineering and project management of backbone cabling infrastructure.
  • 5+ years of progressive experience working in enterprise Data Centers or equivalent critical/high availability space.
  • Demonstrated understanding of information technology, data center operations, facilities management, and overall IT Facility best practices
  • Proficiency with DCiM, BMS, and Microsoft Office including Visio.
  • The ability to multi-task; capable of meeting deadlines
  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Strong customer centric focus and skills
  • Analytical reasoning and problem solving ability
  • CAD Experience a plus

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