IT Support Associate

Location: New York, NY
Date Posted: 02-07-2018
Our client is a $20 billion, global construction firm.  They have engaged us to find a IT Support Associate in their midtown Manhattan office.  This is a fantastic opportunity to be with a secure, growing business with incredible benefits, and growth opportunity. 
 
SUMMARY
We are seeking a customer-focused and team-oriented IT Support Associate based out of our New York City office who will be accountable for analyzing and resolving end-user incidents, problems, and requests. The right candidate should possess strong troubleshooting and prioritization skills.
 
PRIMARY RESPONSIBILITIES
  • Diagnose incidents with various desktops, software, mobile devices, printers, video conferencing equipment, etc. while following up on tasks to achieve successful resolution.
  • Conduct system tests, troubleshoot customer issues and correct software defects.
  • Prioritize and focus on overall customer experience while keeping IT team involved and informed.
  • Create customer software manuals and project documentation, IT procedures, and develop prototypes for new software technologies.
  • Ensure high availability of enterprise voice and data platforms that support internal employee business functions and external customer contact.
  • Troubleshoot and remediate issues impacting corporate voice and data operation for end-users.
  • Help maintain software applications.
  • Frequent communication with customers to gather user requests for different features to improve speed, performance and usability of systems.
  • Asses and recognize high-level technical incidents and communicate them to senior technical team.
  • Experience supporting users in a Windows 7/10 environment, including but not limited to: AD, Microsoft Office Suite.
  • Responsible for mobile device purchasing, deployment and decommissioning, while maintaining accurate records on cellular vendor portal.
  • Maintain and update company VoIP directory, as needed.
  • Prepare workstations for shipping and follow through on completion of setup.
  • Manage inventory for hardware and software.
  • Point of contact for new hire IT on-boarding and off-boarding, and fulfilling their IT needs.
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REQUIREMENTS
  • 2-4 years of experience in a hands-on IT department (internship experience can be included)
  • Knowledge and experience of PC imaging, hardware, and software configuration and troubleshooting in a Microsoft environment
  • Proactive, motivated and positive service-oriented attitude
  • Understanding of VoIP phone systems and basic maintenance
  • Broad working knowledge of network systems
  • Excellent interpersonal and communication skills with a colleagues and senior management , as well as outside clients and vendors
  • Exceptional problem-solving, troubleshooting, technical, and analytical skills
  • Willing to learn, adopt, and embrace changes in technology requirements
  • Be able to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical end-user
  • Some travel to local and regional sites required.
 
PREFERRED
  • Knowledge of support based ticketing system
  • ITIL Foundation certified
  • CompTIA A+ certified
  • Microsoft Certified Professional (MCP)

 If you would consider making a change, please submit your resume in confidence for immediate consideration.

 
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