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IT Director – Infrastructure Services for a major retailer

Pennsaukin, NJ · Information Technology
 IT Director – Infrastructure Services for a major retailer
Our client, a very successful 50 year old off price apparel retailer in Southern NJ, near the beautiful Jersey Shore, is looking for a Director/VP of IT for Infrastructure Services.  The person in this position will assume the CIO role when the current CIO exits sometime in the next 12 months.

As the IT Director – Infrastructure Services, we will rely on you to ensure that value is achieved from our outsourced partners and that the infrastructure delivery services are optimized. In particular, you will ensure that the infrastructure delivery services as expressed in SOWs and the service levels for infrastructure delivery services/functions are maintained and continually improved, and that any problems with the day-to-day infrastructure delivery of services are minimized. You will also manage and mentor our client’s Service Delivery Team.

Specific Responsibilities Include
  • Provide effective leadership in support of the infrastructure service delivery organization, including resourcing, budget, structure, and policies and procedures
  • Ensure the Supplier(s) performs the infrastructure delivery services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
  • Ensure business and operational viability of service levels
  • Ensure timely resolution of escalated service delivery issues and minimize the impact of any service delivery issues on the business
  • Manage critical operational issues that cross organizational boundaries
  • Manage and work to minimize outages and ensure recovery and contingency plans are in place
  • Manage infrastructure delivery performance through service levels and other key performance metrics
  • Ensure all Service Delivery support teams follow the defined service delivery processes
  • Establish, manage and coach global team with clear objectives and performance expectations

Your Skills

Aligning with client’s core values, we are looking for someone who:
  • Develops strong partnerships across our organization
  • Is driven by creating unique and efficient solutions for business challenges
  • Can articulate thoughts clearly as well as listen to and considers others’ ideas
  • Is passionate about their contribution to the company
  • Has a great time at work and encourages others to do the same
  • You have a minimum of 7 years of IT infrastructure experience that includes progressive leadership of increasing complexity, including management of a matrixed organization in retail environment
  • You have demonstrated success leading large scale initiative / transformations
  • You have proven executive experience implementing and managing IT service delivery teams
  • You have experience with IT outsourcing activities in a managed services environment, including partnerships with off-shore teams
  • You have strong negotiation and problem resolution skills
 If you are interested, please submit your resume in confidence for immediate consideration.
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